Refund Policy

Last updated: July 2025

1. Eligibility for Refunds

• Refunds are available for services that have not yet been started or delivered.
• To request a refund, you must contact us within 7 days of your initial payment.
• Once work has begun or deliverables have been provided, refunds may be partial or unavailable depending on the stage of the project.

2. Refund Process

• To request a refund, email info@deepthinkstudio.com with your project details and reason for the request.
• We will review your request and respond within 5 business days.
• If approved, refunds will be processed to your original payment method within 7-10 business days.

3. Non-Refundable Items

• Domain registration, third-party software, and hosting fees are non-refundable.
• Completed work, delivered files, and approved milestones are non-refundable.

4. Late or Missing Refunds

• If you haven’t received a refund after approval, first check your bank account or payment provider.
• Contact your credit card company or bank, as it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at info@deepthinkstudio.com.

5. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated date.

6. Contact Us

If you have any questions about this Refund Policy, please contact us at info@deepthinkstudio.com.